Business

Purpose of the survey To study the relationship between professionalism among employees and profitability of the organization.

Sample The sample consists of 120 members of the top management of banks in Kenya including Cooperative Bank, Barclays Bank, Commercial Bank, Equity Bank and Family Bank.

Questions
What are the academic qualifications of the employees of your bank (Some highschool, highschool graduates, some college degreecertificate courses, college degree graduates, some post-graduate, post-graduate degree)

Can you give us a rough estimate of the percentage () of employees in your bank with professional qualificationbackground in the past 5 years

With this answer in question 2, what are their professional qualifications (Financeaccounting, Business Administration, Customer Service, Human Resources, Banking, Information Technology, Economics, Business Analysis, Mass Communication, No Professional Qualification, Others)

Currently, what are some of the professional qualifications needed by the bank (Financeaccounting, Business Administration, Customer Service, Human Resources, Banking, Information Technology, Economics, Business Analysis, Mass Communication, Others)

Why do you think it is important for your bank to get someone with the professional qualification you mentioned in question 3

When a certain professional skill is needed within the company, what does the management of the bank do (Outsource the needed professional, Look for the needed professional outside of the company and hire himher, Look for the needed professional within the company and transfer himher to the concerned department, Others)

Who do you think is easier to deal with, employees with professional background or employees without professional background

Why do you think it will be easier to deal with answer in question 7 than answer in question 7 What else Any other reasons

Do you think the work environment in your bank is equally conducive to professional workers than non-professional workers

Why is it equally conducive  Why do you think it is more conducive to answer in question 9 than answer in question 9

Based on your experience with professional workers in your bank, how much do you think are they contributing to the profitability of the bank Express in  terms. Why do you think so
How about non-professional workers, how much do you think are they contributing to the profitability of the bank Express in  terms. Why do you think so

For the next set of questions, please tell me whether you agree or disagree using a scale of 1-5 where 1 means definitely disagree and 5 means definitely agree. Do you think professionals understand their job and operate more efficiently than non-professionals

Do you think professionals spend most of their knowledge in generating ideas for innovation more than the non-professionals do

Do you think professionals are more flexible in learning new environment, processes and operations than non-professionals

Do you think professionals can avoid poor performance more than the non-professionals

Do you think professionals are faster to learn modern technology than non-professionals

Do you think professionals can put in more clients to the bank more than the non-professionals can

Do you think professionals create a better corporate culture in your bank compared to non-professionals

Can you provide us with a rough estimate of the profits gained by the bank for the past 5 years